Program Name

I submitted my claim request after the dates specified. Will I still qualify?
If the claim submission date has passed for your offer, you will not be eligible for the Prepaid Mastercard. Always check the terms and conditions as soon as possible to ensure you submit the claim on time.

Where do I find the terms and conditions for the promotion and/or terms and conditions for the Prepaid Debit Card?
The INFO section of CFNARebateCenter.com contains the terms and conditions for the promotion and the Prepaid Mastercard. The CFNA Privacy Policy is also located in this section. Additionally, if you click the Learn More button on the landing page, you will be directed to the terms and conditions page.

Do I have to provide my email address?
An email address is required, as it allows us to provide you with up-to-date status information regarding your claim submission. It is also required to fulfill your reward. All information submitted with your claim form is kept confidential.

My claim status says I’m "not approved." What does this mean?
There may be missing information on the form, purchase minimum was not met or purchase was not made within promotion timeframe. To find out more about your specific claim, call (800) 728-7338 or email us at ContactUs@cfnarebatecenter.com

How long will it take to receive my Prepaid Mastercard?
Please allow for 4-12 weeks for your claim to be approved.  You will be offered the choice of a digital or physical Prepaid Card via a card payment confirmation email – see additional details below:.

DETAILS:

1. Email Confirmation: You’ll receive a confirmation email from ContactUs@cfnarebatecenter.com with your Claim ID Number in the next 24 hours.
2. Claim Status: You’ll receive a second email from ContactUs@cfnarebatecenter.com  advising if your claim has been approved or rejected.
3. Claim Approval and Card Selection: Should your claim be approved, you’ll receive a third email from notifications@my-prepaidawardcard.com.  This email will give you the choice to select either a physical or digital card. You must make your selection within 90 days of receiving this email.
   • If you select a physical card, please allow 7–10 business days for receipt of your card.
   • If you select a digital card, you will be provided with your card information immediately.  This will be delivered via a fourth email from auto-confirm@my-prepaidawardcard.com . Upon receipt of your digital card, you can use it immediately online or add it to your mobile wallet.

How will I receive my reward?
You will receive your reward via a choice of a physical or digital Prepaid Mastercard.  When your claim is approved, you’ll receive an approval email followed by an email from notifications@my-prepaidawardcard.com.  This email will ask you to select the card type.

• If you select a physical card, it is sent via USPS in a regular white envelope. Please allow 7–10 business days for receipt of your card.
• f you select a digital card, you will be immediately provided with your card information via an email from auto-confirm@my-prepaidawardcard.com. Upon receipt of your digital card, you can use it immediately online or add it to your mobile wallet.

How long do I have to select my card type?
You must select your card type within 90 days of receiving the email from notifications@my-prepaidawardcard.com . If you do not make your selection within this time frame, please call (888) 243-3034 or use the contact form at  my-prepaidawardcard.com/ContactUs.

What if I have issues with card selection, receiving my card or using my card?
For card-related issues, please call (888) 243-3034 or use the contact form at  my-prepaidawardcard.com/ContactUs.

What if I misplaced my Prepaid Debit Card? 
ITA Group and CFNA are not responsible for lost and/or misplaced Cards once issued. If your card has been lost, stolen or misplaced, please call (888) 243-3034, or go online at my-prepaidawardcard.com to request a new card.   Please call us at (800) 728-7338 or email us at ContactUs@cfnarebatecenter.com for more information.